Compudoc Computer Repair Phoenix AZ Computer repair and Computer news blog
You got a virus pop up, now what?
Your online and surfing the Internet, just minding your own business, when a pop-up appears. The pop up is warning you that a virus has been detected on your computer, or that your hard drive is failing, or some other important message. Wait a minute, take a look at that pop up, it looks like an antivirus warning, but is that you're antivirus software? Do you even have antivirus software in your computer? Windows itself will not warn you of a virus infection. Only your installed antivirus software should warn you of a virus, make sure the pop up is in fact from the antivirus software you have installed on your computer.
This pop-up is the beginning of a rogue software virus infection. The pop up is in fact part of the virus itself. The virus writers are trying to make you believe that your system is infected and that your built-in security, or Windows itself is warning you that you are infected. If you do have antivirus installed on the computer, make sure it is your antivirus warning you and not some random pop up. I would also take note of the pop up is claiming to be from Windows itself, Windows will not warn you when you have a virus infection. The virus writers hoping that when you see this pop-up, that you become afraid about a virus infection on your computer. Next a virus writers hoping you will click on the pop up which will usually launch some kind of fake antivirus scanner or fake hard drive scanner that will begin scanning and find tons of errors or infections. This is the scare tactic to make you believe you are infected. Next the rogue software will ask for money to activate to remove the infection, this is the scam.
If you see if pop up like this on your computer, the first step is not to click it and anyway. DO NOT click the red X on the pop up to close the pop-up either. The virus writers have become smart and made sure that clicking the red X the same thing as clicking yes. The easiest way to close the pop up safely is to perform a ctrl+alt+delete. Next click the applications tab and then select the pop up window in the list under applications. Not choose "end task" to close the pop up safely. If you are unsure how to do this, another easy way is to just simply restart the computer.
Once you close the pop-up, or restarted the computer, should run a scan with your antivirus software. If you still have problems after closing the window, or after running your antivirus software, call us to set up a virus removal appointment. Check out my page for computer virus removal for Glendale and Phoenix AZ.